We are the authorized licensee of Sanrio. All of our products are 100% authentic and are manufactured under the strictest requirement and quality control.
Created to give you the best peace of mind, Sparrow Lady provides 6 months free warranty on manufacturing faults for all the products you bought. Check out the warranty policies for your Sparrow Lady products here.
We ship to Hong Kong and Macau. FREE shipping is offered to deliveries across Hong Kong*. Estimated delivery is within 3 to 7 business days.
*Non-coverage areas: Remote areas, residential areas and outlying islands (Lantau Island, Ma Wan, Cheung Chau, Discovery Bay and Lamma). Additional handling charge is required. Please contact us for details.
Warranty Terms & Conditions
- In accordance with terms and conditions, our technician offers the original user free repair (including parts) for six months from the date of purchase.
- Please keep and present the sales receipt from authorized dealers to our technician for inspection during each service.
- This warranty shall not be applicable to the product which has been tampered with or altered in any way, or which had been subjected to misuse, breaking, negligence or accident.
- In case of any dispute, the decision of sparrow-lady.com shall be final and binding and the Company reserves all the rights hereby.